Policies

Age Requirements: Children under the age of 18 who wish to receive a massage must have parental consent. Children under the age of 16 must have a parent present during the massage appointment. One Touch Healing Hands loves children, but for the consideration of our other clients, no child the age of 12 and under is permitted in the spa without an appointment.


Booking Policy: We require a 25% deposit, a gift card number, or a Groupon Voucher Code to reserve your appointment. Sorry we cannot accept online booking, please call us at (404) 996-4034 to schedule an appointment.


Late Arrivals: As a courtesy to all of our clients and our goal to remain on time with our appointments, late arrivals will not receive an extension of service time and will be responsible for full service fees.


Cancellation policy: We require a 24 hour notice in the event you need to reschedule or cancel your appointment. This allows us to book clients that are on our waiting list. All "No Shows" are subject to full price of the service fee. "Late cancellations" are subject to a 50 percent of the scheduled service fee.


Cancellations and no shows affect us and other clients greatly and cannot be accepted. By giving us your credit card information you are authorizing this charge to go onto your credit card.


Refund Policy: We do not offer refunds. If for any reason you are not satisfied, please contact the office and we will promptly address your concerns so that you continue to be a satisfied client.